Last updated: April 2026
Fort Knox Security ("we", "our", "us") is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website, submitting a contact form, or engaging our services, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
Fort Knox Security is an Adelaide-based security company providing CCTV, alarm systems, access control, monitoring, and related security services across South Australia. Our business details are as follows:
- Business Name: Fort Knox Security
- Address: 18a Stradbroke Ave, Plympton Park SA 5038
- Email: hello@fksecure.com.au
- Phone: 1300 302 532
2. What Personal Information We Collect
We may collect the following types of personal information from you:
- Identity information: your full name
- Contact information: email address, phone number, and residential or business address
- Enquiry details: the content of messages you submit through our contact form, including details about the security services you are interested in
- Property information: details about your property that are relevant to providing a security assessment or quote
- Technical information: IP address, browser type, operating system, device information, pages visited, and browsing behaviour collected automatically when you visit our website
We do not collect sensitive information (such as health information, racial or ethnic origin, or criminal records) unless it is directly relevant to the security services you have engaged us to provide and you have provided your consent.
3. How We Collect Your Information
We collect personal information in the following ways:
- Contact forms: When you submit an enquiry through the contact form on our website. Our forms are processed by Netlify Forms, a third-party form handling service.
- Phone and email: When you call us or send us an email directly.
- Site assessments: When our technicians visit your property for a free assessment or installation.
- Website analytics: Automatically through Google Analytics when you browse our website.
- Cookies: Through cookies and similar tracking technologies placed on your device when you visit our website (see Section 7 below).
4. How We Use Your Information
We use your personal information for the following purposes:
- To respond to your enquiries and provide quotes for security services
- To schedule and conduct site assessments at your property
- To design, install, and maintain security systems
- To provide ongoing monitoring services where you have engaged us to do so
- To communicate with you about your account, installations, or service appointments
- To send you follow-up communications related to your enquiry
- To improve our website, services, and customer experience
- To analyse website traffic and usage patterns through Google Analytics
- To comply with our legal obligations under Australian law
We will not use your personal information for direct marketing purposes without your consent. You may opt out of receiving marketing communications from us at any time by contacting us using the details provided in this policy.
5. Third-Party Services
We share personal information with the following third-party service providers who assist us in operating our business:
- Netlify: Our website is hosted on Netlify, and form submissions are processed through Netlify Forms. Netlify may store your form submission data on servers located outside of Australia. You can review Netlify's privacy policy at netlify.com/privacy.
- Google Analytics: We use Google Analytics to collect anonymised data about how visitors use our website. Google may process this data on servers located outside of Australia. You can review Google's privacy policy at policies.google.com/privacy. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
- Monitoring centre: If you subscribe to our monitoring service, your alarm and system data is transmitted to our Grade A1 monitoring centre for the purpose of responding to security events.
We do not sell, rent, or trade your personal information to any third party. We will only disclose your personal information to a third party where:
- You have given your consent
- It is necessary to provide the services you have requested
- We are required or authorised to do so by law (for example, in response to a court order or request from law enforcement)
6. Overseas Disclosure
Some of the third-party services we use (including Netlify and Google) may store or process data on servers located outside of Australia, including in the United States. In accordance with APP 8, before disclosing your personal information to an overseas recipient, we take reasonable steps to ensure that the recipient handles your information in a manner consistent with the Australian Privacy Principles.
7. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your browsing experience and to collect analytical data. The types of cookies we use include:
- Essential cookies: Required for the basic functioning of the website, such as remembering your preferences.
- Analytics cookies: Used by Google Analytics to collect information about how visitors use our website, including pages visited, time spent on site, and referring URLs. This data is aggregated and anonymised.
You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when a cookie is being placed. Please note that disabling cookies may affect the functionality of some parts of our website.
8. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. Our security measures include:
- Secure (HTTPS) encryption on our website
- Restricted access to personal information on a need-to-know basis among our staff
- Secure storage of physical records at our premises
- Use of reputable, security-focused third-party hosting and form processing services
While we take all reasonable precautions, no method of electronic transmission or storage is completely secure. We cannot guarantee the absolute security of your personal information.
9. Data Retention
We retain your personal information only for as long as it is needed to fulfil the purposes for which it was collected, or as required by law. When your personal information is no longer required, we will take reasonable steps to destroy or de-identify it in accordance with APP 11.
10. Your Rights
Under the Australian Privacy Principles, you have the following rights in relation to your personal information:
- Access: You may request access to the personal information we hold about you (APP 12). We will respond to your request within a reasonable period.
- Correction: You may request that we correct any personal information that is inaccurate, out of date, incomplete, irrelevant, or misleading (APP 13).
- Complaints: If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us. We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).
To exercise any of these rights, please contact us using the details below.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically to stay informed about how we are protecting your information.
12. Contact Us
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a privacy complaint, please contact us:
- Business: Fort Knox Security
- Address: 18a Stradbroke Ave, Plympton Park SA 5038
- Email: hello@fksecure.com.au
- Phone: 1300 302 532